Privacy Policy

Privacy · Data Protection

Privacy Policy

This Privacy Policy explains how Ravenstoney™ may collect, use, store, and disclose personal information when you visit ravenstoney.com, browse products, place an order, contact customer support, or otherwise interact with our website.

Ravenstoney™ and ravenstoney.com are owned and operated by Quanzhou Shiye Network Technology Co., Ltd. In this policy, “we,” “us,” and “our” refer to the business operating this website.

1. Information We May Collect

Depending on how you use the website, information may include:

Contact information: name, email address, telephone number, billing address, and shipping address.
Order information: products purchased, quantities, order history, delivery details, transaction status, and return or refund requests.
Payment-related information: transaction references and payment status. Payment providers may separately collect the credentials needed to process a transaction.
Customer communications: questions, complaints, messages, photographs, attachments, and other details you provide when requesting assistance.
Technical information: IP address, browser type, device characteristics, pages viewed, referral information, and interactions with website features.
Cookie information: identifiers, preferences, and usage data collected through cookies or similar technologies where used.

2. How Information Is Collected

Information may be collected directly when you place an order, complete checkout fields, contact support, or use available website features. Some technical information may be generated automatically through website operations, security logs, cookies, and similar technologies.

We may also receive relevant transaction, delivery, or technical information from service providers involved in operating the store, processing payments, or fulfilling orders.

3. How We Use Information

Depending on the circumstances, we may use information to process orders, arrange delivery, administer payments, respond to inquiries, review returns and refunds, prevent fraud, maintain website security, improve our services, send transactional communications, and comply with legal obligations.

Promotional communications or optional tracking activities may be subject to additional consent or opt-out requirements depending on applicable law.

4. Legal Grounds for Processing

Where required by applicable privacy law, we may rely on the performance of a contract, compliance with legal obligations, legitimate interests where permitted, or consent where required. The relevant legal basis depends on the information and activity involved.

5. Cookies and Similar Technologies

Cookies and similar technologies may support essential website functions, shopping cart features, preferences, performance measurement, and advertising or analytics tools where enabled.

You may be able to manage cookies through browser settings or website consent controls. Disabling certain technologies may affect some functions. Where required by law, we will seek consent before using non-essential technologies.

6. How We Share Information

We may share relevant information with service providers where necessary to operate the store and fulfill the purposes described in this policy. Depending on the services in use, recipients may include:

E-commerce hosting and website platform providers.
Payment processors and fraud-prevention services.
Shipping carriers, logistics providers, and fulfillment partners.
Customer support and communication providers.
Analytics or advertising providers where used and legally permitted.
Professional advisers, regulators, courts, or law enforcement where disclosure is required or permitted by law.

Information shared depends on the transaction, service, and applicable requirements. Independent providers may process information under their own privacy notices and relevant contractual obligations.

7. Advertising and Analytics

If analytics or advertising technologies are used, certain browsing and interaction information may be processed to understand website activity, measure performance, or support advertising. Depending on your location and applicable law, you may have rights to opt out of certain targeted advertising or data-sharing activities.

8. International Transfers

Our business and service providers may operate in different countries. Personal information may be processed outside your country of residence where permitted by law. Where safeguards are legally required for international transfers, we will take the steps required by applicable law.

9. Data Retention

We retain information for as long as reasonably necessary for order fulfillment, customer support, accounting, security, dispute resolution, and legal compliance. Retention depends on the information involved and the applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete or anonymize it, or otherwise handle it in accordance with applicable law.

10. Data Security

We seek to use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or electronic storage method can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of personal information, obtain a copy, restrict or object to certain processing, withdraw consent, request data portability, or opt out of certain advertising practices.

To submit a request, contact us using the information below. We may need to verify your identity or clarify the request. Some information may be retained where permitted or required by law. We will respond within the period required by applicable law.

12. Marketing Communications

Where permitted, we may send promotional communications. You may opt out using the instructions included in the relevant message, where available, or contact customer support. Opting out of marketing does not necessarily stop transactional messages required to fulfill an order or respond to a service request.

13. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly seek to collect their personal information without authorization required by law. If you believe a child has provided information inappropriately, contact us so we can review the matter.

14. Third-Party Websites

Our website may contain links to independent third-party services. We do not control their privacy practices. Please review their privacy notices before providing information directly to them.

15. Policy Updates

We may update this policy as our practices, services, or legal requirements change. The revised version will be published on this page with an updated date. Where required by law, we will provide additional notice or seek consent.