Shipping Policy

Order Fulfillment · Delivery

Shipping Policy

This Shipping Policy explains how Ravenstoney™ handles order processing, shipping charges, delivery estimates, tracking information, and shipping-related inquiries for purchases made through ravenstoney.com.

1. Order Processing

Orders enter processing after the necessary order information has been received and payment authorization has been completed where applicable. Processing time may vary according to product availability, order verification, fulfillment arrangements, holidays, and order volume.

Any processing estimate displayed on a product page, during checkout, or in an order notification should be used as the reference for that purchase. An estimate is not a guaranteed dispatch date unless expressly stated otherwise.

2. Shipping Destinations

Shipping availability depends on the destination, the product, and the services available for the order. Available destinations and delivery options will be shown during checkout where supported. Certain locations may be unavailable because of carrier restrictions, legal requirements, or operational limitations.

3. Shipping Charges

Applicable shipping charges, if any, are displayed during checkout before you complete your purchase. Charges may depend on the destination, shipping method, order contents, and any eligible promotion. Please review the order summary before submitting payment.

4. Delivery Estimates

Delivery timing depends on the destination, carrier, shipping method, and fulfillment arrangements. Estimates are not guaranteed unless expressly stated otherwise.

Weather, public holidays, customs processing, carrier capacity, transportation interruptions, address issues, and other circumstances outside our reasonable control may affect delivery. We will review delivery concerns based on the information available.

5. Tracking Information

Where tracking is available, details may be provided after dispatch. Carrier systems may need time to register a parcel and display movement updates. A lack of immediate tracking activity does not necessarily mean a shipment has been lost.

If tracking information remains unclear, contact customer support with your order number and tracking reference, if available.

6. Accurate Shipping Information

Customers are responsible for providing a complete and accurate delivery address and contact details. If you notice an error, notify us as soon as possible. Changes may not be possible after an order has been processed or handed to the carrier.

If delivery fails because of an incorrect address, recipient unavailability, or another delivery issue, the carrier's procedures and applicable law will govern the next steps.

7. Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, handling fees, or other charges imposed by the destination country. Responsibility for these charges depends on the shipping arrangement, checkout disclosures, and applicable law.

Customs processing may extend delivery time. Ravenstoney™ cannot control the timing of independent customs authorities.

8. Delayed or Missing Shipments

If your shipment is delayed, review the tracking information and carrier notices. If a parcel appears lost, is marked delivered but cannot be located, or has not arrived within the applicable estimate, contact customer support with your order details.

We will review available information and explain appropriate next steps, which may include checking carrier records or requesting additional details.

9. Damaged Shipments

If an order arrives visibly damaged or its contents appear damaged during transit, contact customer support as soon as reasonably possible. Include your order number, a description of the damage, and photographs of the packaging and affected item where available.

Where reasonably possible, retain the packaging and relevant delivery information until the issue has been reviewed.

10. Split Shipments

Items in the same order may sometimes be shipped separately because of fulfillment arrangements. Separate shipments may have different tracking references and delivery schedules. If a fulfillment issue affects your order, we will review the available information and communicate the applicable next steps.